Book Porter At Railway Station – IRCTC Porter Service

Book Porter At Railway Station – IRCTC Porter Service

139 IRCTC

Kindly note the Menu of Helpline Number 139

Press 1 for Security & Medical assistance

Press 2 for Enquiry

Sub Menu: information regarding PNR status, arrival/departure of the train, accommodation, fare enquiry, ticket booking, ticket cancellation, wake up alarm facility/destination alert, wheel chair booking, meal booking

Press 3 for Catering complaints

Press 4 for General complaints

Press 5 for Vigilance related complaints

Press 6 for Queries during accident

Press 9 for Status of complaints

Press * for talking to Call Centre Executive

Here’s how you can book a porter at a railway station using IRCTC’s official Porter Service, along with key details and useful tips:

📞 Booking Through 139 IVR (Rail Sampark)

  • Dial: 139 from any phone (IVR, SMS, or USSD).
  • Follow prompts: Choose the concierge option to access porter, wheelchair, or pick & drop services.turn0search0turn0search1
  • Eligibility: A confirmed or RAC ticket holder on selected trains can book the service. Payment is via Visa/MasterCard or debit card.turn0search1turn0search9
  • Process: Enter train number, coach, berth, date/time, and luggage details. You receive an SMS with mobile number of the assigned porter and service details in advance.

🌐 Booking via IRCTC Portal

  • Available on the official IRCTC website under “Concierge Services”.
  • Accessible for eligible train journeys.
  • Pre-booking is recommended, especially for wheelchair or elderly assistance.turn0search6turn0search9

💰 Porter Charges & Policies (Updated June 2025)

  • Rate at major stations: ₹85 per trip for luggage up to 40 kg. At smaller stations: ₹75.turn0search3turn0search5
  • Waiting time: First 30 minutes free; ₹100 per 30 minutes thereafter at large/medium stations. ₹80 at small stations.turn0search5
  • Price chart: Displayed publicly at stations—please verify and confirm before hiring.

🧰 What’s Included?

Service Description
Luggage Assistance Carried onsite until your train platform
Porter Contact SMS-provided mobile number for coordination
Waiting Charge Charged if delayed beyond the 30-min grace
Booking Support Collision of booking and feedback via IVR/portal

⚠️ Common Missteps & Reddit Insights

Many passengers report being overcharged at certain stations. Licensed porters are identifiable by their red uniforms, and uniformed fare charts must be followed:

“They have a price chart! Yes, an official rate displayed. If needed, contact station officer.” turn0reddit12
“1.. Yes there is an official rail rate; … contact the station master office.” turn0reddit12

Avoid paying inflated rates (₹300–₹500) when ₹85–₹150 usually suffices for standard service. Always insist on the official porter and refer to displayed rate charts.

Also, freelance porters who are not IRCTC-licensed may demand misleading fees—bargaining helps but stay aware.turn0reddit15turn0reddit14

📝 Step-by-Step: How to Book Porter

Via Phone (139 IVR):

  1. Dial 139 → select concierge (porter) service.
  2. Provide PNR, train, platform, and luggage info.
  3. Confirm payment (card) → receive SMS with porter’s mobile number.

Via IRCTC Online Portal:

  1. Log into IRCTC account → navigate to “Passenger Services” → “Concierge”.
  2. Enter journey PNR and service details.
  3. Pre-book and pay; get SMS with porter info.

At Station:

  • Look for Yatri Mitra Units or IRCTC counters.
  • Locate the porter help desk and request assistance.
  • Confirm charges with posted rate chart before agreeing.

🚩 Extra Tips

  • Licensed porters wear red uniforms—decline help from unlicensed staff.turn0reddit15
  • Use a trolley if you have many heavy bags; porters often offer cart services for a higher but negotiable rate.
  • Report any overcharging or harassment to the Station Master or RailMadad app.
  • For wheelchair or disabled assistance, porters may function as registered Yatri Mitra volunteers; some services are provided free of cost via CSR or NGOs.turn0search6turn0search1

✅ Summary

IRCTC’s official porter booking via 139 IVR or online portal ensures regulated assistance at major stations with transparent charges (₹75–₹85 standard). Be cautious about unauthorized porters and insist on the posted rate. Extras like waiting charges apply after 30 minutes.

Need help?

  • with a live booking walkthrough?
  • locating Yatri Mitra or wheelchair services?
  • handling excess luggage or complaints?

Just let me know—happy to assist!

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