Instructions For Symptomatic Travellers-Guidelines for Train Services beginning on 01-06-2025
Instructions For Symptomatic Travellers-Guidelines for Train Services beginning on 01-06-2025
Guidelines for Train Services beginning on 1st June, 2025-Instructions For Symptomatic Travellers
- Passengers with very high temp./symptoms of Covid-19 etc. after screening not allowed to travel despite having confirmed tickets. In such case, full refund to be provided (please check with TTE for details)
- For symptomatic passengers, TTE certificates to be issued at the entry/ checking/screening point
- For refund, online TDR to be filed within 10 days from date of journey & original TTE certificates to be sent by the passenger to IRCTC & full fare to be refunded in customer’s account
Here’s the official guidance issued by the Railway Board for symptomatic travellers in special train services, as applicable from 1 June 2025 (based on original protocols introduced in 2020):
Contents
🧑⚕️ Guidelines for Symptomatic Travellers
1. Mandatory Screening Before Boarding
- Every passenger will undergo thermal screening at station entry.
- Only asymptomatic individuals are allowed to board—anyone showing COVID-related symptoms (e.g. high fever, cough) will be denied boarding, even if their ticket is confirmed.
2. Full Fare Refund for Disallowed Travellers
- If a passenger is disallowed due to symptoms, full refund of fare is provided automatically, with no deduction or cancellation charge.
- For group or family bookings, if any member is symptomatic:
- If all decline to travel → full refund for everyone.
- If others still wish to travel → only the affected passenger receives a full refund.
3. Certificate Issuance by Train Staff
- The TTE or station staff will issue an official certificate confirming the passenger could not travel due to symptoms.
- This certificate is required for the refund process and must mention the number of affected travellers.
✅ Summary Table
| Scenario | Action Required | Refund Eligibility |
|---|---|---|
| Passenger symptomatic during screening | Denied boarding | Full refund, no charge |
| Multiple passengers in PNR; one symptomatic | Others travel or cancel | Symptomatic passenger refunded; others unaffected |
| Entire group opts out after symptom | All receive refunds | Full fare refunded to all |
🧭 Why These Protocols Matter
- Helps ensure passenger safety and public health compliance.
- Aligns with Ministry of Home Affairs / Health Ministry guidelines for COVID-era travel.
- Reinforces Indian Railways’ role in responsible, safe transit operations.
Let me know if you’d like help with:
- How to upload or process the TTE-issued certificate for refund,
- State-specific additional protocols for symptomatic passengers,
- Or any other health and travel-related guidance.