Cancellation of E-tickets Refund Rules
CANCELLATION OF E-TICKETS
(1) E-Ticket can be cancelled online till preparation of charts and refund will be granted by PRS system as per extant Railway Refund Rules.
(2) After preparation of charts, the user shall have to file online TDR for claiming refund. The refund case will be decided by Railways. The TDR can be filed by the same user who books the ticket. After receipt of the refund amount from Railway, it shall be credited in the same account through which booking was made through opted payment gateway.
(3) No refund shall be granted on partially confirmed E-Ticket against which none of the passengers has travelled, if TDR is filed after 30 minutes before the scheduled departure of the train.
(4) No refund shall be granted on Partial RAC/WAITLISTED TICKET against which none of the passengers has travelled, if TDR is filed after 30 minutes before the scheduled departure of the train.
(5) No refund will be granted in case of train running more than three hours late if TDR is filled with this reason after actual departure of the train.
(6) In case of party e-ticket or family e-ticket issued for travel of more than one passenger, some passengers have confirmed reservation and others are on the list of RAC or waiting list, then in case of passengers or RAC or waiting list not travelling, a certificate shall be obtained from the ticket checking staff to that effect and refund of fare shall be processed online through TDR, indicating the details of the certificate issued by ticket checking staff and the online TDR shall be filed upto seventy two hours of actaul arrival of the train at passengers’ destination and the original certificate issued by ticket checking staff shall be sent through post to Group General Manager/IT, Indian Railway Catering and Tourism Corporation Ltd., Internet Ticketing Centre, IRCA Building, State Entry Road, New Delhi – 110055.
(7) The cases in which TDR are filed are decided by the Zonal Railway under whose jurisdiction the train destination falls. After receipt of the refund amount from the said Railway, refund amount will be credited back to same account through which payment was made through opted payment Gateway.
(8) If customer is not able to cancel through web interface before Chart Preparation, customers are requested to send an email from the email ID to etickets@irctc.co.in from their registered e-mail id with IRCTC.
| Sl. No. | Indian Railway Refund Rules | For More Information |
| 1 | Cancellation Charges for Confirmed Tickets | Click Here |
| 2 | Cancellation Charges for RAC or Wait listed Tickets | Click Here |
| 3 | Cancellation Charges for Partially Confirmed Tickets | Click Here |
| 4 | Cancellation Charges-Full Wait list Ticket | Click Here |
| 5 | Cancellation Charges-Cancellation of Train | Click Here |
| 6 | Train Running More than Three hours Late and passenger not travelled | Click Here |
| 7 | Cancellation of E-tickets -Refund Rules | Click Here |
| 8 | Cancellation of I-tickets-Refund Rules | Click Here |
| 9 | Cancellation of tickets where railway administration is unable to provide accommodation | Click Here |
| 10 | Refund on partially used tickets | Click Here |
| 11 | Refund of certain fare on failure to provide air-conditioning facility in air-conditioned coaches | Click Here |
| 12 | Refund of fare when passenger are made to travel in lower class for want of accommodation | Click Here |
| 13 | Cancellation of Ticket Booked in Premium Special Trains | Click Here |
| 14 | Tatkal Ticket Cancellation Refund Rules | Click Here |
Source: http://contents.irctc.co.in
Here are the IRCTC E-Ticket Cancellation & Refund Rules (latest as per Indian Railways):
Contents
🚆 IRCTC E-Ticket Cancellation & Refund Rules
🔹 1. Confirmed E-Tickets
| Time Before Train Departure | Cancellation Charges (per passenger) |
|---|---|
| > 48 hours | ₹240 (2A), ₹200 (3A), ₹180 (SL), ₹120 (2S), etc. |
| 12 – 48 hours | 25% of ticket fare (minimum ₹120) |
| 4 – 12 hours | 50% of ticket fare |
| < 4 hours | ❌ No refund allowed via IRCTC |
❗ After chart preparation, confirmed e-tickets cannot be cancelled online — use TDR only in specific cases.
🔹 2. RAC or Waitlisted E-Tickets
| Ticket Status | Before Charting | After Charting |
|---|---|---|
| Fully Waitlisted | ✅ Full refund, no charges | ✅ Auto-cancelled & refunded |
| RAC / Partially WL | ✅ Full refund for WL/RAC passengers | ❌ Use TDR to claim refund (if not travelled) |
🔹 3. Partially Confirmed Tickets
- Cancel before charting to get:
- Refund as per confirmed rules for confirmed passengers.
- ✅ Full refund for WL/RAC passengers.
- After charting:
- No online cancellation.
- ✅ File TDR for refund (only for WL/RAC who didn’t travel).
🔹 4. Tatkal E-Tickets
| Status | Refund Eligibility |
|---|---|
| Confirmed | ❌ No refund on cancellation |
| Waitlisted | ✅ Full refund if cancelled before charting |
| RAC | ✅ File TDR if not travelled |
🔹 5. TDR Refund Scenarios (Post-Chart Cases)
You can file a Ticket Deposit Receipt (TDR) for a refund after chart preparation in cases like:
| Reason | TDR Time Limit |
|---|---|
| Train late >3 hrs & passenger didn’t travel | Within 3 hrs after train departs |
| Passenger not travelled | Up to 1 hr before scheduled departure |
| Coach not attached | Within 3 hrs after departure |
TDR must be filed online via IRCTC portal. Refund takes up to 60 days after verification.
🧾 How to Cancel an E-Ticket on IRCTC
- Go to IRCTC Website
- Login → My Account → Booked Ticket History
- Select the ticket → Click Cancel Ticket
- Confirm → Refund will be processed automatically.
🧮 Summary Table
| Ticket Type | Cancellation Time | Refund |
|---|---|---|
| Confirmed | >4 hrs | Partial (fee based) |
| Confirmed | <4 hrs | ❌ No refund |
| RAC/WL | Before charting | ✅ Full refund |
| RAC/WL | After charting | ✅ TDR required |
| Fully WL (e-ticket) | After charting | ✅ Auto refund |
| Tatkal Confirmed | Any time | ❌ No refund |
Let me know your ticket status or PNR if you want an exact refund estimate.