How to Book Yatri Mitra Seva – Yatri Mitra Seva Booking

How to Book Yatri Mitra Seva – Yatri Mitra Seva Booking

Rail Mitra Sewa

Press Information Bureau
Government of India
Ministry of Railways

15-March-2017 17:42 IST

Rail Mitra Sewa

Wheel Chairs have been provided at all railway stations on Indian Railways for convenience of the passengers requiring assistance viz. physically challenged, ailing and old aged persons. In addition, the facility of Yatri Mitra Sewa has been provided to book wheelchair cum porter services. Yatri Mitra Sewa is being provided through the Indian Railway Catering and Tourism Corporation (IRCTC). Passenger can book e-wheel chairs on line through IRCTC portal www.irctc.co.in. The facility is presently available at 22 stations i.e. Ahmedabad , Agra Cantt., Vadodara, Varanasi, Bhusaval, Vijayawada, Kanpur Central, Mumbai CST, Mumbai Central, Howrah, Indore, Jhansi, Jaipur, Lucknow Junction, Lucknow, New Delhi, Nagpur, Pathankot Cantt., Pune, Bengaluru City, Secunderabad and Shri Mata Vaishno Devi Katra.

The passengers can book cab/ coach and porter service online through IRCTC portal www.irctc.co.in. The facility is presently available at Chandigarh, Gaya, Guntur, Howrah, Jaipur, Lucknow, Lucknow Jn., Madurai, New Delhi, Delhi Junction, Hazrat Nizamuddin, Delhi Safdarjung, Anand Vihar, Delhi Cantt., Delhi Sarai Rohilla, Tirupati and Vijayawada

The following services have been provided by IRCTC for enabling passengers viz. differently-abled, ailing and old aged persons to book wheelchair services cum porter services.

(i) IRCTC has provided 26 battery cabs / golf carts to railways at 19 locations under CSR. The stations are New Delhi, Bengaluru, Lucknow, Varanasi, Hazrat Nizamuddin, Haridwar, Amritsar, Ambala, Ghazipur, Chandigarh, Ayodhya, Agra, Patna, Rajendra Nagar, Muzaffarpur, Gaya, Mugalsarai, Darbhanga and Dhanbad.

(ii) The facility of e-wheel chair is available at 22 stations as mentioned in part (a) of the question.

(iii) The passengers can book cab/ coach and porter service online through IRCTC portal www.irctc.co.in. The facility is available at Chandigarh, Gaya, Guntur, Howrah, Jaipur, Lucknow, Lucknow Jn., Madurai, New Delhi, Delhi Junction, Hazrat Nizamuddin, Delhi Safdarjung, Anand Vihar, Delhi Cant., Delhi Sarai Rohilla, Tirupati and Vijaywada.

This Press Release is based on the information given by the Minister of State for Railways Shri Rajen Gohain in a written reply to a question in Lok Sabha on 15.03.2017 (Wednesday).

Here’s a full guide on Yatri Mitra Sewa—the porter-cum-wheelchair service offered by Indian Railways for elderly, differently‑abled, and ailing passengers—and how to book it:

🧳 What Is Yatri Mitra Sewa?

IRCTC provides Yatri Mitra Sewa (Passenger Friend Service) to assist senior citizens, differently‑abled individuals, and ill passengers at select major stations. The service offers:

Wheelchair support
Porter assistance (help with luggage)
Battery-operated carts (where available)
Available through IRCTC, often free under CSR/NGO collaboration or at nominal charges if provider-based.

📍 Where Is the Service Offered?

As of the latest available data, the service is available at 22 major railway stations across India, including:

Ahmedabad, Agra Cantt., Vadodara, Varanasi, Bhusaval
Vijayawada, Kanpur Central, Mumbai CST, Mumbai Central
Howrah, Indore, Jhansi, Jaipur, Lucknow (Junction), New Delhi
Nagpur, Pune, Bengaluru, Secunderabad, Gaya, Guntur, Madurai & Tirupati

🧾 How to Book Yatri Mitra Sewa

Via IRCTC Website or Mobile App

Log in to your IRCTC account.
During ticket booking or under “Services”, look for Yatri Mitra booking option.
Select the station, train details, date/time, and number of passengers requiring assistance.
Provide PNR, passenger name, coach and berth info.
Submit — you’ll receive an SMS confirmation with Yatri Mitra contact details and expected meeting time at the station.

Via IVRS / SMS at 139

Dial 139 IVRS, choose “Yatri Mitra Seva”, follow voice prompts to book assistant at chosen station.
Or send SMS to 139 with service details.
You’ll get confirmation SMS with instructions and contact number.

Via Dedicated Station Mobile Numbers

At participating stations, a dedicated mobile number will be displayed on the IRCTC e-ticketing website. You can call directly to request service by providing ticket details.

✅ What Happens Next?

The Yatri Mitra designated for you will:
- Arrive at the station entrance to greet you.
- Assist you with luggage and escort you to the coach, platform, or exit as needed.
- Provide wheelchair or porter support.
- Meet you again at the destination coach upon arrival.
You’ll receive contact details via SMS in advance to coordinate with the assistant.

💸 Is It Free or Paid?

Typically free at major stations, if NGO or CSR partners are available.
If offline service isn’t supported, IRCTC arranges assistance via service providers at reasonable rates (e.g. porter ₹65 + wheelchair).

🧠 Community Notes

Reddit users confirm that Yatri Mitra Sewa is now available at key stations and has improved accessibility for elderly and differently‑abled passengers across about 60 pilot locations.

📋 Quick Summary Table

Step	What to Do
1. Choose station	Check if origin/destination station is one of the 22 listed
2. Booking method	IRCTC website/app or call/SMS 139 or station mobile number
3. Provide travel details	Train no., date, PNR, passenger name, coach, berth info
4. Receive confirmation SMS	Includes assistant contact and timings
5. At station	Meet your Yatri Mitra, get assisted with wheelchair/porter
6. Charges	Usually free; minimal cost if paid service is required

ℹ️ Additional Tips

Confirm service availability at your station of origin or destination before travel.
Keep the confirmation SMS handy, both for identification and contact purposes.
Ensure your mobile number is active and reachable on the travel date for SMS alerts.
For paid services, carry ₹65–100 cash to pay the porter if needed.
Services are better at major stations; avoid assumptions at smaller stations unless confirmed.