Jansadharan Ticket booking Sewaks (JTBS)-IRCTC New Rules
Jansadharan Ticket booking Sewaks (JTBS)-IRCTC New Rules
GOVERNMENT OF INDIA
MINISTRY OF RAILWAYS
(RAILWAY BOARD)
No. 2019/TG-I/20/P/JTBS
New Delhi dated 07.08.2025
Principal Chief Commercial Managers,
All Zonal Railways.
(Commercial Circular no. 36 of 2025)
Sub: Jansadharan Ticket booking Sewaks (JTBS)
Ref: Letter no. 2025/TG-I/20/P/JTBS dated 21.03.2025 (CC No. 12 of 2025.)
As per extant instructions JTBS has to make advance deposit for issuing of unreserved tickets and JTBS cannot issue the ticket if at any point of time the amount deposited by JTBS is less than Rs, 10,000/-, No upper limit has, however, been stipulated up to which a JTBS can make the deposit.
2. The matter has been examined in this office. It has now been decided that JTBS shall be allowed to deposit the maximum amount equivalent to 15 days daily average transactions of the JTBS during the previous financial year subject to the condition that the said amount does not fall below the prescribed lower limit of Rs. 10,000/-. In case of newly appointed JTBS, this limit can be decided by zonal Railways concerned with the approval of their Associate Finance.
3. This issues with the concurrence of Finance Directorate of Ministry of Railways.
(Shelly Srivastava)
Director Passenger Marketing
Railway Board
Source: http://www.indianrailways.gov.in
Here’s the complete and updated overview of the Jan Sadharan Ticket Booking Sewak (JTBS) scheme as per the latest IRCTC/Railway Board rules:
Contents
1. 🚉 What is JTBS?
The Jan Sadharan Ticket Booking Sewak (JTBS) scheme allows authorized third-party agents to issue unreserved train tickets and renew season passes using the computerized UTS system—outside station premises (shops, kiosks, or offices) citeturn0search0turn0search8.
JTBS are not permitted to issue reserved tickets like 2A/3A/B1 or tatkal—they only handle general, ladies, senior citizen, or season tickets.
2. 🔁 Key Updates in Contract Terms (Aug 2018 Circular)
| Feature | Old Provision | Revised Provision |
|---|---|---|
| Deposit & Security | ₹5,000 + ₹20,000 bank guarantee | One-time deposit of ₹25,000 only citeturn0search0 |
| Service Charge to JTBS | ₹1 per passenger | ₹2 per passenger; Season ticket renewals at ₹5 each citeturn0search0 |
| Contract Tenure | 3 yr base + renewals | 3‑year term, renewable every 3 years based on performance citeturn0search0 |
| Nomination Clause | No formal heir nomination | Now requires two nominees/legal heirs, transferable after death citeturn0search0 |
| Transactional Records | Manual register | CRIS to deploy online logging utility, records to be maintained digitally citeturn0search0 |
3. 📌 Additional 2019 Standards (Railway Board Circular No. 36/2019)
- Deposit Limit: JTBS may deposit up to 15 days’ worth of their average daily sales (previous FY), subject to a minimum of ₹10,000 and capped accordingly citeturn0search1.
- No upper deposit value fixed—Zonal railways decide for new appointees.
4. ℹ️ Other Provisions
- Ticket Types Allowed: Unreserved tickets (general, senior citizen, ladies) and season ticket renewals only; platform tickets also allowed as per earlier permissions citeturn0search2turn0search7.
- Eligibility: Open to individuals with minimum matric (10th) educational qualification, local premises, basic communication service. Residency requirement dropped.
- Channel Expansion: Post-JTBS, extensions like Yatri Ticket Suvidha Kendra (YTSK) and Station Ticket Booking Agent (STBA) schemes offer similar roles for ticket issuance across the country.
✅ Scheme at a Glance
| Item | Details |
|---|---|
| Who Can Operate | Authorized individuals under Railway commercial policy |
| Tickets Issued | Unreserved tickets + season ticket renewals |
| Commission | ₹2 per ticket (₹5 per season ticket renewal) |
| Security Deposit | ₹25,000 once (no separate bank guarantee) |
| Contract Duration | 3 years, renewable every 3 years on review |
| Succession Clause | Two heirs must be formally nominated |
| Digital Recordkeeping | Mandatory online register to be integrated by CRIS |
| Eligibility | Basic education, premises; no telecom required |
🔍 One Reddit Insight
Some Reddit users point out ticketing limits for regular IRCTC accounts—such as maximum 12 bookings/month for unverified users, extendable to 24 if Aadhaar is linked. These limits mainly apply to e‑ticket counters, not JTBS operations. Exceeding these may risk account restrictions but do not impact JTBS directly citeturn0reddit18turn0search4.
Would you like assistance finding out if a JTBS outlet is operating in your city, or want details on applying for or interacting with JTBS agents near your location? Let me know!