RAIL-BOT | Features of Rail BOT
RAIL-BOT | Features of Rail BOT
SCR DEVELOPS “RAIL-BOT”, ROBOTIC DEVICE TO STRENGTHEN HOSPITAL MEDICARE
In a significant achievement which speaks of the Innovative practices continuously adopted by South Central Railway, a Robotic device, “RAIL – BOT” (R-BOT) has been developed by the Zone to assist in hospital management functions towards patient care.
The Innovation, developed by Shri Hem Singh Banoth, Additional Divisional Railway Manager, Hyderabad Division, SCR and his team, has come in for praise from the Zone’s head,
Shri Gajanan Mallya, General Manager, SCR. Shri Mallya, termed it as a good attainment to strengthen medical care management, particularly in the prevailing Covid -19 Pandemic Virus situation.
The R- BOT underwent extensive trails and demonstration before being deployed for use in Central Railway Hospital, Lallaguda, Secunderabad. R-BOT is being used to provide medicines, medical accessories and to serve food to the patients, without any need for physical contact. This will enable the Doctors, Nurses and other support medical staff to stay away from the risks of contacting infections.
The R-BOT is operated through a unique mobile application developed as part of the Innovation, supported by Wi-Fi facility. The R-BOT holds sensor based features to read the body temperature of patients and transmit the same for display on the Mobile phone. It is capable of raising an alarm in case of any abnormal high in the temperature readings so as to alert the Medics attending to the patients.
Features of Rail BOT are:
- Real time Video Camera with Pan & Tilt functions
- Acts as two way audio and video communication with recording, facilitating smooth interaction between patients and doctors
- R-BOT uses infra-red technology with emergency Night lamp & Night vision to enablecommunication even in complete darkness
- R-BOT holds 08 direction motion control with observation avoidance sensors and motion detection to circumvent any foreign object in its way
- R-BOT can remotely read body temperature and transmit the same on mobile application, additionally serving as an alert mechanism for cautioning on high temperature of the patients
- R-BOT has a Speed of 1 Kmph with a load carrying capacity of 80 kgs
- Technology has been made simple, with the R-Bot capable of continuously functioning on asingle charge of battery for 06 hours
- R-BOT can be operated by using Android Mobile App and Radio Frequency (RF) Remote Controller.
Plans are in the offing to further innovate and develop the R-BOT, in terms of optimal functional efficiency, which can lead to more widespread use of the device act the medical facilities on the Zone.
RAIL-BOT (also stylized as RAIL BOT or RailBot) is an AI-based digital assistant service used by Indian Railways to enhance passenger engagement, streamline support, and provide real-time information. It is part of the Railways’ broader digital transformation initiative.
Here are the key features of RAIL-BOT:
Contents
- 1 🤖 RAIL-BOT – Key Features
- 1.1 1. 24×7 Real-Time Passenger Assistance
- 1.2 2. PNR Status Enquiry
- 1.3 3. Train Running Status
- 1.4 4. Train Schedule & Route Details
- 1.5 5. Ticket Booking & Cancellation Assistance
- 1.6 6. Coach Position & Platform Information
- 1.7 7. Fare Enquiry
- 1.8 8. Availability of Seats / Berths
- 1.9 9. Multilingual Support
- 1.10 10. WhatsApp Integration (e.g., IRCTC’s Railofy BOT)
- 2 📱 How to Access RAIL-BOT
- 3 🚀 Benefits of RAIL-BOT
🤖 RAIL-BOT – Key Features
1. 24×7 Real-Time Passenger Assistance
- Provides instant answers to passenger queries around the clock.
- Reduces dependency on human customer service for routine information.
2. PNR Status Enquiry
- Passengers can check their Passenger Name Record (PNR) status instantly by entering their PNR number.
- Offers updates on booking status, RAC, waitlist, or confirmation.
3. Train Running Status
- Real-time updates on train movement, arrival/departure delays, and current location.
- Useful during disruptions or unexpected halts.
4. Train Schedule & Route Details
- Shares train timings, stop details, and duration.
- Route maps and intermediate stations are displayed.
5. Ticket Booking & Cancellation Assistance
- Helps navigate the IRCTC portal for ticket booking or cancellation (acts as a guide, not a transactional interface).
- Can redirect users to the official IRCTC app or website.
6. Coach Position & Platform Information
- Provides coach composition and likely platform number at specific stations.
- Especially helpful for managing luggage and elderly passengers.
7. Fare Enquiry
- Gives estimated fare between two stations.
- Breaks down base fare, reservation charges, and other fees.
8. Availability of Seats / Berths
- Shares berth availability in different classes for chosen trains and dates.
- Highlights dynamic pricing and quotas like Tatkal, Ladies, or Divyangjan.
9. Multilingual Support
- RAIL-BOT supports multiple Indian languages (Hindi, English, and others in development).
- Improves accessibility for regional passengers.
10. WhatsApp Integration (e.g., IRCTC’s Railofy BOT)
- IRCTC and third-party services like Railofy offer WhatsApp bots branded as “Rail Bot”.
- Users can simply send their PNR to the bot’s WhatsApp number and get instant updates without logging into IRCTC.
- Example: WhatsApp “RAIL” to 9881193322 for updates (used by Railofy).
📱 How to Access RAIL-BOT
- Official IRCTC website:
- WhatsApp bot: Varies depending on the service (IRCTC or Railofy)
- Indian Railways mobile apps (like IRCTC Rail Connect)
- Chat-enabled support widgets on zonal railway websites
🚀 Benefits of RAIL-BOT
| Feature | Benefit |
|---|---|
| Automation of FAQs | Reduces customer service load |
| 24/7 accessibility | Always available—even during holidays |
| Multi-platform support | Works on web, mobile, and WhatsApp |
| Real-time data | Live train tracking and updates |
| Inclusive design | Regional language support in progress |
Let me know if you’re looking for the technical architecture, APIs, or how to integrate Rail BOT into a website—I can provide those too.