RailMadad – Train or Station Complain | Railway Complaint Portal Solve your Complaint Live

RAILMADAD is one of the main portal of indian railway for solving any inquiry, assistance and for grievance redressal. RailMadad is the official online grievance and assistance portal of Indian Railways, designed to help passengers quickly lodge complaints, give feedback, and track resolutions related to trains, stations, and railway services.

 What is RailMadad

• RailMadad is the official grievance/inquiry/assistance portal of Indian Railways.

• It allows passengers and users to file complaints or give suggestions regarding:

  • Train-related issues (onboard services, cleanliness, catering, ticketing, delays, etc.)

  • Station-related issues (station facilities, cleanliness, staff behaviour, safety, etc.)

  • Freight/parcel inquiries and complaints.

  • General suggestions or feedback.

• Once you lodge a complaint, you receive a unique reference/complaint ID (CRN). Using that you can track the status of your complaint.

• RailMadad is available through:

  • Website (the link you provided)

  • Mobile app (Android / iOS)

  • Helpline number 139 (for general enquiries & complaints / assistance)

  • SMS / Other modes as per passenger convenience.

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📝 How to Use the Portal / What to Write on RailMadad

If you want to file a complaint or send feedback via the website (or app), here’s generally what you do, and how you should compose your submission.

Steps to Lodge Complaint

1. Go to the RailMadad portal:

2. Choose the type of complaint — “Train Complaint” or “Station Complaint” (or freight/parcel query as applicable).Enter travel details — usually your PNR number or UTS number (or train number), and date of incident.

3. Select category/sub-type of complaint (e.g. cleanliness, catering, safety, delay, facilities, etc.)

4. Provide a brief but clear description of your complaint or feedback. If possible, mention exact details: train number, coach/seat number, date/time, what went wrong, and any evidence (photo/video) if you have. Many people upload photos or videos for clarity.

5. (Optional but recommended) Upload supporting evidence — photo or video — if available.

6. Submit, and you’ll get a reference/ complaint ID. Use the ID to track resolution status later

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✍️ What to Write — Sample Templates / Good Practices

When writing your complaint or feedback, clarity and specificity help. Here are a few sample templates depending on the issue:

Example 1 — Cleanliness / Hygiene Issue (on train or at station)

Example 2 — Staff Misbehaviour / Overcharging / Service Complaint

Example 3 — Delay / Ticket / PNR / Reservation Issue

Example 4 — Generic Feedback / Suggestion (Station Facilities, Cleanliness, Amenities)

Tips for writing:

• Be factual — mention train/station name, date, time, and exact problem.

• If possible, add evidence (photos, videos), this speeds up action.

• Write in clear language (Hindi or English); avoid vague complaints.

• Mention how the issue affected you/travellers — it shows seriousness and may prompt faster redressal.

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🎯 When Should You Use RailMadad

You should use RailMadad when you face — during or after rail travel — any of the following:

• Dirty / unhygienic coaches or stations; unclean toilets or water facilities.

• Misbehaviour or overcharging by pantry or other staff, unfair ticketing or reservation issues.

• Delay, cancellation, PNR or reservation errors.

• Safety, medical emergencies, security concerns onboard or at station.

• Feedback or suggestions to improve amenities, cleanliness, passenger comfort.

• Freight/parcel related grievances or queries.

Railmadad Official Website and Application:

Website: Visit Now

Application: Install Now